06-11-2016 02:01 PM
I am trying to print photos from my Mac to my MH8120 ( yes, it is old) and only half the photo is printed.
06-11-2016 02:05 PM
Further description -- It is printing a 4x6 vertically so I only get a small portion of the photo.
08-03-2016 03:17 AM - edited 08-03-2016 03:20 AM
Hi carolechagan,
To try and resolve the issue, you will want to ensure that the photo paper is loaded in the portrait orientation in the rear tray of the printer. You will also want to ensure that the paper size and type selected in the printer driver and program you are printing from match the paper size and type loaded in the printer.
Should you continue to experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.