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MG5500 Another computer is using the printer

marcia4d
Apprentice

No other computer/device is synced to the printer. I've tried turning the printer off and on. Restarting the print spooler used to work but no longer does. I'm running Windows 10 on a Lenovo Yoga laptop.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

To try and resolve this issue, turn the printer off then restart your computer.  Once the system restarts turn the printer back on and try printing again.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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