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canon mg3122 is printing pink letters in between lines of regular text

jearlenek
Apprentice

Hello, 

 

My Canon MG3122 color cartridge is printing pink letters in between every line of regular text. I have run numerous cleanings including a deep cleaning, realigned the text and nothing has worked. Then I bought both new color and black cartridges and it is still doing the same thing. It is only the color cartridge that prints the pink letters, the black cartridge works and has worked fine. Help please!!!!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi jearlenek,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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