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Old Pixma mg6220 that I love! Error 6c10, I think I solved problem, need to know how to hard reset!

larabee444
Apprentice

I have a old Pixma mg6220 that I love! Error 6c10, I cleaned the pad and area around it, I just need to know how to hard reset! 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi larabee444,

The 6c10 error is a generic internal error code, it could mean one of many things. To resolve the 6c10 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (ASF, in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the 6c10 error, your PIXMA MG6220 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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