Not printing...

[thailen]

I just bought a Dell Latitude E5430PC to hook up with my PIXMA MG2522 mutltifunction printer.(I just downloaded the driver). The Windows 10 Pro tells me it's printing, but the 3 choices don't include the printer.I then  clicked on settings(mouse,keyboard,control panel,printer,etc,but noneappeared. My guess is that until I find a way to have settings show a printer, I'll never get the pc to show the printer as my choice.

[Patrick]

Hi thailen,

To resolve this issue, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG2500 series and left click on Remove device. Repeat until all MG2500's are removed.

5. Disconnect the USB cable.

6. Close the Printers window.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg...

2. Click the Select button next to "MG2522/MG2525 MP Drivers Ver.1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mg2500-1_02-ejs.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, only connecting the USB cable once prompted by the installer.

Once the installation has completed, please attempt to print.