Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEW-- PIXMA iX6820 driver download not working


both the driver disk and the download are locking up at the "Where to you live?"  Window.   Anyone have a suggestion.  Canon Customer Support has all of a sudden gotten IMPOSSIBLE to get hold of.  Never had a problem before, they have been very helpful.  


Product Expert
Product Expert



Visit our website to download the latest drivers for the printer.  Visit the following link to download the drivers:


PIXMA iX6820 Drivers & Downloads


Once there, download and install the iX6800 series Printer Driver Ver. 1.02 (Windows) or the iX6800 series CUPS Printer Driver Ver. (Mac).


This didn't answer your question or issue? Find more help at Contact Us.



Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I have the same printer. I recently replaced the ink cartridge and it still says the ink is low. How do I reset this so it will stop saying it is low. I heard it can ruin the printhead.

Hi Gibsond2015.


When replacing the ink, the printer will need to be powered on.  If the printer is powered off or unplugged while the inks are replaced, then it will work off of the last-known-correct ink levels from the old ink cartridges, and not recognize new inks.


If the inks were replaced while the printer was powered on, then you are using third-party, refilled, or remanufactured ink tanks.  Canon genuine ink tanks are not designed to be refilled, and the "low ink" error message does not itself cause internal damage.


Canon USA does not recommend the use of inks manufactured by third parties in Canon printers.

Canon genuine inks are formulated specifically for use in our ultra-precise print head. Our print head and inks work together as a precisely engineered system to support optimum image quality, print speed and reliability in higher resolution text and color printing applications.

Canon supplies and accessories can be purchased online at, or by calling 1-800-385-2155 to speak to a Canon Direct Representative.

Should you decide to use inks manufactured by third parties in your Canon printer, and such inks cause damage to your product, this damage will not be covered under the product's limited warranty. Any repairs required as a result of such damage must be made at your expense.

Thank you so much!! : )
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!