My printer/ scanner won't scan

[sadharlow]

I have a Canon Pixma printer/scanner. I'm trying to scan something and an error message comes out. It keeps saying "can not communite with scanner for these reasons: USB cable is disconnected. Scanner is turned off". 

The USB cable is connected and the printer is on, but still, same error message keeps popping out. Please help! 

[sadharlow]

No thoughts on what else I should do to see what's wrong with my printer/scanner or is it broken and should I throw it away? 

[Patrick]

Hi sadharlow,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[Jacques]

Canon, the biggest crap money can buy.

I have mine here at home which I will gladly throw through a Canon Head Office main entrance door because the new HP I bought does not give me a fraction of a "billionth" of trouble.

Family member have a earlier model and exact issues.

Vote with your wallet.

They got my money 1st time but not my life long support....

[Janet6]

I read the comments on Amazon, people complaining of the same. One person said you need to UNLOCK the "travel mode"? on the bottom.