10-16-2019 05:17 PM
10-16-2019 05:26 PM
Hi mariadesouza!
Thanks for posting in the Canon Forums!
To have a better understanding of your issue, please let everyone know what printer model you own.
If this is a time-sensitive matter, our US-based technical support team can help HERE
Thanks!
10-16-2019 09:06 PM
10-17-2019 04:22 PM
Hi mariadesouza,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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