My computer will not recognize our Canon MX922.

[easelw]

My Dell N7010 laptop will not recognize our new Canon MX922 printer. It is using Windows 7 Home Premium. I am connecting using wifi. Any ideas as to what I can do?

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[pengelking]

I am running Windows 10 and connecting via wifi

[ArthurJ]

Hi,

Please follow these steps:

1.  Please press the MENU button on your PIXMA MX922

2.  Use the down arrow to select the wrench and screwdriver icon and press OK

3.  Use the left arrow to select Device Settings and press OK

4.  Use the down arrow to select LAN settings and press OK

5.  Use the down arrow to select Confirm LAN settings and press OK

6.  Select WLAN setting list and press OK

Please verify that the name listed next to SSID is the exact same name your laptop is connected to

Using the down arrow, write down what is listed next to IPv4 Address.

On your computer, please press the Windows key on your keyboard and the letter R, then let both go

In the Run window that appears, please type CMD and click OK

In the Command Prompt window that appears, please type:

PING (IP address that you wrote down)

and then press the Enter key on your keyboard

For example, if you wrote down 192.168.1.45, type PING 192.168.1.45 in the Command Prompt window and press Enter

Did you get:

A - Timed out
B - Destination host unreachable
C - Sent = 4, Received = 4, Lost = 0

We look forward to your reply.