My cannon printer Pixma Mx439 has an error code of 5100

[julieannbean]

 My cannon printer Pixma Mx439 has an error code of 5100. I had a paper jam and cleared it, I took out the ink and replaced it, I have no idea of what else to do at this point. Are you able to suggest anything else. My printer is less than a year old, I should have a warranty.

Julie

[Ramona]

Hi julieannbean,

Cleaning the timing encoder film of the printer may resolve the issue you are experiencing.  To do this, please follow the steps located at the link below:

Cleaning the Timing Encoder Film

If you still experience the same issue after cleaning the timing encoder film, the printer will require servicing. 

Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.