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My MX432 is not printing email or web content . What shall I do ?


My MX432 is not printing email or web content .  What shall I do ?


Thanks !



Hi, rlyhk!

So that the Community can help you better, we will need to know the version of Windows or Mac in use.  Also, to help test the issue, please try printing from a different software program, like a word processor or the like and verify if the same issue occurs.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Thanks Jason !  MY PC is on Windows 7.  It prints ok with word and spreadsheet.  


Hi rlyhk,


I would like to have you print a nozzle check pattern from the printer to see if the inkjet nozzles are dispensing the ink correctly.  If it s not, performing a series of cleanings and deep cleanings on the printer may resolve the issue you are experiencing.  To print the nozzle check pattern and perform the cleanings, please follow the steps located at the link below:


PIXMA MX432 Printing Nozzle Check Pattern and Performing Print Head Cleanings


Hope this helps!


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