My MX340 keeps leaving ink smudges and blotches.

[Jojo]

My MX340 leaves ink blotches and smudges on the paper.  It leaks onto the next sheet and creates a mess.  I have changed out the ink several times and it contiues to do it.  Can anyone help or do I just need to trash it and get a new one?

[Ramona]

Hi Jojo,

We can try performing a bottom plate cleaning as well as cleaning the interior of the printer to see if this will resolve the issue.  To do this, please follow the steps located at the link below:

Cleaning the PIXMA MX340

If you still experience the same issue after performing the steps listed in the link above, the printer will require servicing.  Please click on the Contact Us link below to obtain servicing options.

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