11-15-2016 12:59 AM
I am trying to get my printer to print aqua but instead it is printing royal blue.
Nothing is clogged and ive tried printing in a different program with same result.
Please help
11-15-2016 01:00 AM
Also we've downloaded the lastest drivers.
11-18-2016 01:54 AM
Hi Colia,
Please print a nozzle check pattern from the printer by following the steps located here, then compare it to the correctly printed nozzle check pattern shown in the article. If the nozzle check pattern did not print correctly and you have already performed at least one cleaning and two deep cleanings on the unit, or if the nozzle check pattern did print correctly, we recommend performing a print head alignment on the unit by following the steps located here to see if this will help.
Should the issue continue, we ask that you please contact a Canon technical support representative for further assistance by entering your product name and selecting a support method here. A representative will be happy to assist you free of charge.
11-18-2016 03:10 AM
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