My Canon will not scan. Not sure of model. Powers on.

[LindaS]

My Canon will not scan. Not sure of model number. Have worked in the past but not now. Green poer light is on but no function.

[Stephen]

Hi LindaS!

So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks and have a great day!