04-12-2021 11:09 PM
I've had this printer for a couple of years and never had a problem but now it will not turn on. It was fine yesterday, printed several things. But today I just noticed that it had no lights and was off. I tried turning it back on, nothing, Unplugged it, let it sit for about 10 minutes, plugged it back in and tried to turn it back on, nothing. Checked the recepticles and the cord, all have power. Should I consider this printer dead and replace it or is there something else I can do?
Thanks!
04-22-2021 02:13 PM - last edited on 04-22-2021 02:18 PM by Danny
Hi Dkalli,
Because you have tried different outlets and your PIXMA MX532 still will on power on, it would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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