08-14-2016 08:43 PM
I have a Canon PIXMA MG5220. I can print wirelessly from my laptop. However, when I click on MP Navigator and try to scan, I get the following Error:
Cannot communicate with scanner for these reasons: -Scanner is turned off. -Scanner is diconnected. Code:5,145,55.
When I get this error, my printer is on and I printed a page 1 minute before hand. Can anyone help me with this please?
-Matt
08-17-2016 09:19 AM
Hello.
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