My Canon MG3500 series printer is always offline, or it is not responding, or the port is busy.

[Historygeek]

The printer stopped working a week or so after we bought it, and it hasn't worked since. We have checked connections, re-installed drivers, and re-started the spooler service but nothing makes it work. 

[Crista]

Hi Historygeek!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks! 

[nicechris]

Usually this problem can be solved by update priner driver, did you get an error code?

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