04-09-2019 10:19 AM
Solved! Go to Solution.
04-15-2019 04:15 PM
Hi Prodigal1,
You can try cleaning the encoder film in your printer by following the steps HERE. If that does not resolve the issue, you may need to delete and the reinstall the printer driver.
So we can make sure you get the most up to date driver, please reply with the version of Windows or Macintosh is installed on your computer?
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
04-15-2019 04:15 PM
Hi Prodigal1,
You can try cleaning the encoder film in your printer by following the steps HERE. If that does not resolve the issue, you may need to delete and the reinstall the printer driver.
So we can make sure you get the most up to date driver, please reply with the version of Windows or Macintosh is installed on your computer?
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
04-15-2019 08:57 PM
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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