Multipass F30 has error message "check printer" then "wrong cartridge".

[DSCkeith]

Multipass F30 has error message "check printer" then "wrong cartridge".  When I open the lid the printhead does not move to center.  Manually moved and replaced cart with 2 new black carts. No change. removed power for 15 minutes. No change. What do I do next?

[Karl1]

Hi DSCkeith,

It looks like you've already gone through the normal troubleshooting we would do to try and fix this issue.  If what you have tried has not resolved the issue, service would be required.  I recommend using the Contact Us link to get in touch with our support staff.  They can provide any applicable service options.