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Multi-Function MX870 Printer Stopped Printing

mariemanor413
Contributor

I have replaced the Printhead.

 

Reinstalled the Software.

 

Still not printing - Blank pages come out.

 

Can anyone make any other suggestions as to other troubleshooting I can do.

 

I LOVE this printer & want to repair it, rather than replace it.

 

Thanks!

2 REPLIES 2

Karl1
Rising Star

Hi mariemanor413,

 

Are you able to make a copy from the machine?  If a black and white copy also comes out, since you've already tried replacing the print head without resolving the issue, there is likely a hardware issue with the printer, in which case you will want to use the Contact Us link to reach our support staff who can provide service options

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Unable to Print anything.

 

I have already bought a new printer.

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