Model Replacement for MX922

[Gofo5566]

Hi, I love my Mx922, except when it started printing blurry double text (as detailed by many people ad-naseum all over the internet).  The Mx922 is now discontinued - what is the replacement model?

I need Black and White printing, ADF with support for legal size scanning/ duplex scanning, duplex printing.  I do not want a worse quality scanner.

Anyone out there find something they like?

Thanks

[Patrick]

Hi Gofo5566,

Blurry printing/double printing can be resolved by cleaning the timing strip/encoder.  To clean the encoder/timing strip of your PIXMA MX922, please follow the steps outlined in the following Knowledgebase Article available from our web site:

https://support.usa.canon.com/kb/index?page=content&id=ART142447

If the issue persists, clean the encoder again.

If you are still experiencing poor printing, your PIXMA MX922 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

The current models that are most similar are the PIXMA TR8520 and the PIXMA TR8620.

[Gofo5566]

Thank you Patrick.  It seems like the PIXMA TR8520 and the PIXMA TR8620 have lower print and scan resolution.  Is that correct?  

The MX922 has 9600 x 2400 maximum color dpi and 600 x 600 black dpi printing along with Optical: 2400x4800 dpi scan.

The TR8620 has Up to 4800 x 1200 dpi print and 1200 x 2400 dpi (Optical) scan.

Edit:  I also see that the TR8620 does not have duplex scan, which is very important to me.

Seems like the 922 is a lot better - no?  Is there a higher performance Canon printer/ scanner you would recommend?  

[Patrick]

Hi Gofo5566,

The PIXMA TR8520 was the replacement for the PIXMA MX922 and the PIXMA TR8620 is the newer version of the PIXMA TR8520.  The PIXMA TR8620 is what I would recommend.