Maxify MB5160 does not find PC when scanning from device

[slootsie]

Scanner does not work when scanning from device.

It works fine when scanning from IJ scan utility but when I start the scan from the device the screen shows "Select PC". I then have to stop as there is no PC to select.

It is a new printer and the PC did show during the first week after installing. I have redone the installation from CD Rom but no success.

Connected via WIFI and using Windows 10

[Jenine · Accepted solution]

Hello Slootsie!

Welcome to the Canon Forums and thanks for your post!

Please go to the following link to be sure you have the most up to date software installed: http://Canon.us/nabs If you have the latest software installed, we suggest contacting our Technical Support Team for additional assistance.  If you're in the United States please call 1-844-4-MAXIFY (1-844-462-9439). They're open Monday-Friday 8:00 am to 10:00 pm ET and Saturday 10:00 am to 7:00 pm ET, excluding holidays. If you are not in the US, please go to www.canon.com and choose your region.

We hope this was helpful!

[slootsie]

Thank you. The solution is to first uninstall all drivers and software, reboot and then re install from CD Rom. I had omitted the uninstall and reboot part and it did not work then.

[slootsie]

Eventually managed to resolve the issue by first uninstalling everything that belonged to the original installation. I mean everything, not only the drivers but all software and programs including manuals. I then rebooted the computer and re installed from CD Rom. It now works fine!