05-26-2017 03:15 PM
Scanner does not work when scanning from device.
It works fine when scanning from IJ scan utility but when I start the scan from the device the screen shows "Select PC". I then have to stop as there is no PC to select.
It is a new printer and the PC did show during the first week after installing. I have redone the installation from CD Rom but no success.
Connected via WIFI and using Windows 10
Solved! Go to Solution.
05-26-2017 04:20 PM
Hello Slootsie!
Welcome to the Canon Forums and thanks for your post!
Please go to the following link to be sure you have the most up to date software installed: http://Canon.us/nabs If you have the latest software installed, we suggest contacting our Technical Support Team for additional assistance. If you're in the United States please call 1-844-4-MAXIFY (1-844-462-9439). They're open Monday-Friday 8:00 am to 10:00 pm ET and Saturday 10:00 am to 7:00 pm ET, excluding holidays. If you are not in the US, please go to www.canon.com and choose your region.
We hope this was helpful!
05-26-2017 04:20 PM
Hello Slootsie!
Welcome to the Canon Forums and thanks for your post!
Please go to the following link to be sure you have the most up to date software installed: http://Canon.us/nabs If you have the latest software installed, we suggest contacting our Technical Support Team for additional assistance. If you're in the United States please call 1-844-4-MAXIFY (1-844-462-9439). They're open Monday-Friday 8:00 am to 10:00 pm ET and Saturday 10:00 am to 7:00 pm ET, excluding holidays. If you are not in the US, please go to www.canon.com and choose your region.
We hope this was helpful!
05-29-2017 02:46 PM
Thank you. The solution is to first uninstall all drivers and software, reboot and then re install from CD Rom. I had omitted the uninstall and reboot part and it did not work then.
05-29-2017 02:41 PM
Eventually managed to resolve the issue by first uninstalling everything that belonged to the original installation. I mean everything, not only the drivers but all software and programs including manuals. I then rebooted the computer and re installed from CD Rom. It now works fine!
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