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Maxify GX1020 - White Lines won't go away

2poodles
Apprentice

I have done Clean Ink Heads, Deep Clean Ink Heads (multiply times on both!), Clean roller and Clean Plate and I'm still getting while lines through colored print about 1/2 apart down the entire page. How do I fix this?

4 REPLIES 4

DerrickL
Authority
Authority

Perform a manual head alignment, here are the instructions. 

https://support.usa.canon.com/kb/s/article/ART183956

2poodles
Apprentice

Derriek, 

I did what you suggested and it didn't work. Any other suggestions, please.

2poodles_0-1787538324618.jpeg2poodles_0-1787538324618.jpeg

 

DerrickL
Authority
Authority

The only other thing is to perform an auto alignment, sometimes it does better than the manual one. If that does clear the white lines, then a print head replacement may be your best bet. It is not expensive. It is available from Canon Shop: https://www.usa.canon.com/shop/p/ch-g2-color-print-head?msclkid=05790e7bc97517188d2c64f79c4d886b&gcl...

DerrickL
Authority
Authority

I meant to say, if the auto alignment does NOT clear the white lines a print head replacement is your best bet. 

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