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Mac vs. Canon

Eferna
Apprentice

I have MacBook Pro and canon pixma ts9520.  I cannot print photos from my MacBook.  Canon and Mac say it's each other's issues.  Regardless after several hours on calls no resolution.  My Mac version is Big Sur 11.4. I've tried everything.  I can print from iPad and iPhone. I can print written documents from Mac.  I can print a photo if I put it in email.     Why can't I print a photo  from photos ?   Any suggestions?  There are no drivers for latest Mac version.  

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Eferna,

 

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

 

  1. When you try to print from photos, do you get an error or what problem do you run into?
  2. What size and type of paper are you printing on?
  3. Are you able to print a photo from Preview or our Easy photo print software?
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