10-27-2020 11:59 AM
Pixma MX922 will not print Word or Excel documents. Downloaded "new" drivers from virtual assistant and now documents don't even show up on th print que. Solution???
10-27-2020 12:08 PM
Hello!
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
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11-23-2020 07:14 AM
Sorry this reply took so long.
No error messages
OS windows 10
Copnnecting via WIFI
Problem occurs mostly when attempting to print MS word docs and MS excel docs. Documents show up in print queue but will not print. I have learned how to stop the print spooler, delete files (FP00001.SHD and FP00001.SPL) to clear the print queue. This allows me to print pdf documents but I am still unable to print Word and Excel documents.
The printer works great with my wife's Macbook. The issue only occurs when printing from my PC laptop.
12-10-2020 08:05 PM
12-18-2020 12:37 PM
Hi DougDB,
Please make sure that you are using the latest version of Windows 10, as earlier versions had an issue with the printer spooler.
Please use the following link to perform this. Please note, you may have to perform the update manually. This is outlined on that page as well:
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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