11-14-2016 06:56 PM
I have a MX922 printer connected through wireless to a MacBook Pro Sierra 10.2.1. The printer prints fine, so the wireless does work. However I receive a prompt
"Scanner reported an error.
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected."
None of these conditions apply, but rebooting the printer and computer does not resolve the problem. This may be the first scan I've attempted since upgrading the OS, however.
-- Dan
02-19-2020 12:31 PM
02-19-2020 01:03 PM
It wasn't a virus definition update, it was a program update and they are going to fix the issue and re-issue the update.
02-19-2020 01:15 PM
05-19-2020 04:33 PM
This worked perfectly for me. Thanks so much for the clear instructions and help!!
02-19-2020 11:36 AM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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