MX922 prints B&W photo using Magenta ink

[craigsharrow]

HELP!!!

Trying to print a B&W photo from either my iPad or a Mac desktop. Have tried printing from a variety of applications including Preview, PhotoShop, and iPad photo app.

Photo prints using both BLACK and MAGENTA ink, so that all the gray tones in the photo are reddish.

Checked settings on Mac and ensured that PRINT said "B&W photo"

Have no idea what is going on.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[craigsharrow]

Michael,

Can you be clearer regarding who to contact and how.  The "Contact Us" link takes me to a nightmare nest of options.

[Michael]

Hello.

Please contact our support group by calling 1-800-OK-CANON.