Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Hi cwtrinch and thanks for that information.
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
(1) Holding sides of the paper output tray, gently open it.
The output tray extension will open automatically when the paper output tray is opened.
(2) Extend the paper output support.
If the inner cover is open, close it.
(1) Press the MENU button.
(2) Select Setup, then press the OK button.
The setup menu screen will appear.
(3) Select Maintenance, then press the OK button.
The Maintenance screen will appear.
(4) Select Print nozzle check pattern, then press the OK button.
The confirmation screen will appear.
(5) Select Yes, then press the OK button.
The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD.
Make sure that the power is turned on.
Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette (lower).
Open the paper output tray.
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.