MX922. No nozzle, no clogged, has been clean over 3 times, new ink, tried several times, but still can not print out black color, others color normal. Who can assistant me to resolve it pls? Thanks
If you have performed several cleanings and deep cleaning and PGBK is not printing, it would mean the nozzles are clogged or the print head is damaged. In this situation the printer would need service or at least a replacement print head. You can try contacting our parts team at 1-800-652-2666 to purchase a replacement print head but I can guarantee that it will work since there is a small chance that it is a problem with the printer itself.
You can use the link HERE to access your Canon account to see what service options you might have.
