MX922 Printing Wrong Colours

[Rosencrantz]

Ever since I set my printer up on a new network after moving I've had nothing but issues.  It took 3 months to get it to accept the wireless network to start with but no matter whether its wireless or wired it still prints the wrong colours.  

The two major ones:

Black comes out Blue

Red ends up Green

It happens whether I try to print in colour or greyscale.  I've done all the standard maintenance I could think of from roller cleaning to deep cleaning and all the other options that were available multiple times.  I've even replaced the ink cartridges and it still happens.

Help 

[James_C]

Hi Rosencrantz,

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 1.  Make sure that the machine is turned on.

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 4.  To print the nozzle check pattern:

     4-1.  Press the MENU button.

     4-2.  Press the Setup button.

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

     4-5.  Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 1.  Press the MENU button.

 2.  Press the Setup button.

 3.  Select Maintenance then press the OK button.

 4.  Select Cleaning and press OK.

 5.  Press OK to select Yes.

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

Does the test page print correctly?

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[Younglion]

On my nozzle check test page the three C print blocks are empty.  None of the blues printed.  I checked the blue ink cartridge and it appears normal.  I pressed paper towel over the hole and turned upside for a second.  There was ink transfer to the papertowel.  What can cause this issue?

[Younglion]

On my nozzle check test page the three C print blocks are empty. None of the blues printed. I checked the blue ink cartridge and it appears normal. I pressed paper towel over the hole and turned upside for a second. There was ink transfer to the papertowel. What can cause this issue?

[Patrick]

Hi Younglion,

When the ink tanks are full and the colors print incorrectly, the printhead may be clogged .  Please perform a deep cleaning:

 1.  Please press the MENU button on your PIXMA MX922.

 2.  Use the down arrow key until the wrench and screwdriver icon is selected, then press OK.

 3.  Select Maintenance then press OK.

 4.  Select Deep Cleaning and press OK.

 5.  Select Yes and press OK.

Once the cleaning is complete, please print another nozzle check.

If cyan still does not print, your PIXMA MX922 would require service.

When was your PIXMA MX922 purchased?  If it was less than a year, please contact us using the link below:

http://Canon.us/ContactLI

If it was purchased greater than a year ago, your PIXMA MX922 is out of warranty.  You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[Younglion]

Hello Patrick. After posting the question and more research, I did the cleaning, to no avail. I also took out printer head and attempted to clean manually, per multiple YouTube videos. The c still didn’t print and in addition, neither did the yellow. Seems I made it worse.

I ordered a print head cleaning kit with the syringe to give it one more shot before replacing.

But is there an option to purchase a printer head? I don’t see one listed on canons site

[Patrick]

Hi Younglion,

If they are stil available, you can order fomr our Parts Department by calling 1-800-828-4040, seven days a week (excluding holidays), 8:00 a.m. to Midnight ET.  They can provide you with availability and cost.