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MX922 Printer not printing black

kc1019
Apprentice

Hey Canon community,

I have a MX922 printer/scanner and it hasn't been able to print black ink. I replaced the ink cartridges, performed multiple cleanings, reinstalled the latest driver, and for some reason it still isn't printing. I reset the printer and when I turned it on, the following message appeared: 

"An error has occurred. The printer needs repair. Follow the steps below. 1.Turn the device off and unplug the power cord from the power supply. 2. See the manual and contact the service center."

 

Before paying for the service and contacting the service center, I just thought I'd ask to see if anyone had any success with fixing the issue by themself. Any info or help will be appreciated. Thanks!

 

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi kc1019,

What is the Support Code that appears on the top of the display of your PIXMA MX922?

 

 

 

 

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Support code is B200

Hi kc1019,

The B200 error is an indication that your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

 

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