MX922 Caution! Cannot detect the printer

[brownbranch]

Printer stopped printing (although paper still feeding correctly with "Print" from PC or "Copy" on MX922).

• Uninstalled driver and reinstalled MX920 series MP Driver Ver.1.01 (Windows 7) from Canon.

Follow all instructions but get this error message with both, USB and wireless connection.

MX922 Caution! Cannot detect the printer 

Please help.

[Ramona]

Hi brownbranch,

If you are using the printer via a USB cable, please unplug the USB cable from the printer and also unplug the printer from the wall outlet, leave them unplugged for at least 5 minutes, then plug both the USB cable and power cord back in, turn the printer back on and attempt to print again to see if this will resolve the issue.

If you are using the printer wirelessly, please follow these steps:

1. Turn off the printer and unplug the power cord, then turn off your computer.

2. Unplug your wireless router for at least 60 seconds, then plug it back in.

3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.

If you are still unable to print once the above steps have been performed, please attempt to reinstall the printer again. Prior to reinstalling the printer, please temporarily disable any antivirus or firewall software that may be on your computer, as these programs sometimes prevent the printer from being detected and installed successfully.  Once the printer is installed successfully, the protection software can be re-enabled. 

Should you still experience difficulty after following the above recommendations, we ask that you please contact a Canon technical support representative here for further assistance.  A representative will be happy to assist you free of charge.

[brownbranch]

I followed all steps but "Caution! Cannot detect the printer" remained as  error message with both, USB and wireless connection. A new error message "Mainteance required. Contact a service center" appeared and wouldn't go away even with full re-start. The problem started when the MX922 stopped printing photocopy and computer suddenly. I think it died.

Thank you for trying though.