MX920 won't print from new laptop

[linnweissman]

Hi, I have a new laptop that I am trying to print from.  When I send a document to the printer, the printer status states that "another computer is using the printer." The queue indicates that the document is printing but it is not.

Please help.

[linnweissman]

When I send a document from Word to the printer from my new laptop, I get the message that
"Another computer is using this printer."  The document shows up in the queue as printing but it is not printing.

Please help!

[Danny]

Hi, linnwiessman!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!