06-01-2020 12:32 PM
I ordered ink and it was delivered 5/12/2020 to the wrong address although I have corrected my address on my account 3 times in the last 6 years. FedEx will not release the package to me until Canon tells them my correct address. I cannot reach customer service because their automated system cannot find my account. I have emailed customer service twice asking them to notify FedEx of my current address. Phone calls to Canon or FedEx require long waits on hold. Help!
06-01-2020 12:47 PM
Hi altspectre,
In order to resolve this issue, we recommend contacting our Sales Team directly at 1-800-385-2155 with your order number for assistance.
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