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MX6220 Ink

altspectre
Apprentice

I ordered ink and it was delivered 5/12/2020 to the wrong address although I have corrected my address on my account 3 times in the last 6 years.  FedEx will not release the package to me until Canon tells them my correct address.  I cannot reach customer service because their automated system cannot find my account.  I have emailed customer service twice asking them to notify FedEx of my current address. Phone calls to Canon or FedEx require long waits on hold.  Help!

1 REPLY 1

Porcha
Rising Star

Hi altspectre,

 

In order to resolve this issue, we recommend contacting our Sales Team directly at 1-800-385-2155 with your order number for assistance.

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