MX522 error code 5011 on start up

[AlisonM]

I just purchased a PIXMA MX522 and it was delivered today. I am going through the start up steps, and I keep getting an error code 5011. This is very disappointing. I'm trying the advice of a previous poster, to turn it off for 10 minutes and check all paper trays etc. (though there was never paper in it - because it Just Arrived - I have never printed anything). I'm sure hoping there's a fix and that this is not a lemon. Can anyone help? Thanks. 

[AlisonM]

That method of unplugging for 10 minutes did not work. I am returning this printer to the seller. This has been disappointing and frustrating. Partly because now I need to print out a return label and must go to the copy shop to do it.

[Danny]

Hi, AlisonM!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Gio]

Your lines are not picking up. it is frustrating!