10-30-2017 11:35 AM
Hello,
I'm trying to scan from printer to pc but all i get is "please wait a while" then it goes back to menu with no scanning done.
I'm able to use the scan utility to scan from my pc to printer. I have uninstalled all drivers and programs associated to canon and reinstalled after a reboot of the PC. is this a known issue or could the printer be failing, is there a way to test for what is causing the issue. Any assistance would be helpful
01-16-2019 04:04 PM
Hi scottasmithky,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
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