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MX492 scanning issue "please wait a while"

Kmailloux
Apprentice

Hello,

        I'm trying to scan from printer to pc but all i get is "please wait a while" then it goes back to menu with no scanning done.

I'm able to use the scan utility to scan from my pc to printer.  I have uninstalled all drivers and programs associated to canon and reinstalled after a reboot of the PC. is this a known issue or could the printer be failing, is there a way to test for what is causing the issue.  Any assistance would be helpful

10 REPLIES 10

Hi scottasmithky,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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