MX492 Loud clicking sound while printing then it jams

[Allison521]

Can anyone suggest anything to fix this? Or is is just time for a new printer? Thanks 

[rs-eos]

Are the ink cartridges properly installed? Perhaps one or both are loose?

Is there any paper that is still stuck?  Does the front panel of the printer show error 1300 (Paper jammed)?

If not, probably best to call Canon to see about a service or repair.  Just a guess, but clicking sounds may be gears slipping.

[Allison521]

Did you know that Canon charges $20 for you to talk to someone there!?  Ridiculous.  I"ve tried adusting the ink, no paper stuck and I cleaned the encoder strip.  still knocking.  

[Patrick]

Hi Allison521,

Because cleaning the encoder did not resolve this issue, your PIXMA MX492 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.