MX490 reset fax report memory

[hoffmannsjupp]

Hello,

I have a pixma mx490

I never printed my fax reports

now I need a report

so I swtiched reports on

now immediatly the machine starts printig the reports I never printed

I sent about 5000 faxes

I dont want that waste of paper and ink

how can I reset the fax report memeory

I unpluged the power cord > no result
I reset the machin power on and 5 times stop button > no result

I am trying for 6 hours now

and I have to send a very important document to the government where I need the fax report

what can I do

help please Canon Germany is closed already for weekend

[Michael]

Hello.

Troubleshooting with our support group will be needed to resolve your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[hoffmannsjupp]

I cant, I am in germany

[SamanthaW]

Hello!

If you can't contact our support team, we recommend trying this. Unplug your printer from it's power source. While the printer is unplugged, press the power button 10 times, this will discharge any residual power and that should clear the cached data the printer is trying to print.. Then plug the printer back in, turn it back on, and see if it still tries to print. If it does, you may need to contact support in Germany on Monday for further support. 

I hope this helps!

[hoffmannsjupp]

Thank you Samatha, I will try