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MX490 Wireless issues with Mac Ventura

MW2
Apprentice

After updating to Mac Ventura, my MX490 wireless printer always displayed as offline.  I've downloaded the current driver; restarted my computer and the printer; and finally removed the printer.  All to know avail.  What now?

BTW The printer works when connected via USB.

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

To begin troubleshooting, please disable the IPV6 setting on your printer using the steps HERE. Then remove the printer from your Mac and add it back on. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

To begin troubleshooting, please disable the IPV6 setting on your printer using the steps HERE. Then remove the printer from your Mac and add it back on. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I have had the same problem with my Canon iP8720. I recently bought an Apple iMac m3 and can't connect wirelessly. Tried deleting and adding the printer and now it can't be found. Do I have to connect it via USB (buy a USBC to USB extender) to set up the wireless connection or is there another way? Appreciate your help.
- Ronni

MW2
Apprentice

Thanks x 100, ArthurJ.  That seems to have fixed it.

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