02-03-2020 02:38 PM
I am having communication and/or connectivity issues with my MX310 printer/scanner, which is connected to my MacBook Pro running macOS Majave (10.14.6), and I cannot print, scan, or copy. In addition, the alarm light came on recently without any indication of a problem.
I use this printer for very low-volume personal, home printing, scanning, and occasional copying, and I recently installed a new solid-state hard drive on my MacBook Pro. (The printer was acting up before the new hard drive was installed, but I could print.)
Any thoughts, suggestions, or recommendations? Or, just toss/donate this old MX310 and get a new printer?
Thanks.
Solved! Go to Solution.
02-04-2020 03:23 PM
Hi GvilleGene.
The MX310 is only supported on Mac OS up to 10.9.
One option I can offer is the Canon Upgrade Program, a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., plus free ground shipping. If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
02-05-2020 07:19 PM
Darius,
I did not see any "the Accept as Solution button," so I am replying to say that, sadly, I understand.
Off to check out the Canon Upgrade Program.
Thanks.
Gville Gene
02-04-2020 03:23 PM
Hi GvilleGene.
The MX310 is only supported on Mac OS up to 10.9.
One option I can offer is the Canon Upgrade Program, a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., plus free ground shipping. If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
02-05-2020 07:19 PM
Darius,
I did not see any "the Accept as Solution button," so I am replying to say that, sadly, I understand.
Off to check out the Canon Upgrade Program.
Thanks.
Gville Gene
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