MX 882 Scan Error....HELP, Please

[packhoos11]

resolved network problems, and PC prints again to the MX 882.  However, scanning does not work, returning the following error message:

Cannot scan for these reasons

-Scanner is turned off

-(if using LAN connection) it is disconnected from LAN  NOTE, using wirelessI

-(if using wireless LAN conection), signal strength is poor due to obstruction.  NOTE:  using wireless, printing works, so assume signal is strong enough

-Network connection is prohibiited by security software  NOTE:  a possibility, but printing works so............

-Different scanner on the network is selected.  NOTE:  there's only one scanner listed on the selection page, and it's selected.

Any ideas?  Thanks in advance.  

[ArthurJ]

Hi packhoos11,

To have a better understanding of your issue, please let everyone know what operating system you are using. That way, community will be able to assist you with suggestions appropriate for your product.

Thanks!

[packhoos11]

Windows 7 Professional

thanx