MP830 will not print true black

[tbergman74434]

I have a problem when I print images with a black background. My MP830 simply refuses to print an accurate black. It comes out almost navy blue...very dark, but certainly not black. I have tried grayscale which does the same thing. I am using Canon brand cartridges, so that is not the issue. I have cleaned the heads, deep cleaned the heads, and still I cannot get the color to be true black. Any ideas?

Thank you.

Tom

[Michael]

Hello.

If the issue persists after cleanings have been performed, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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