MP495 blank printing installed new blank ink

[nessa98338]

 I just installed a new blank ink cartridge and the color ink is still halfway full it's printing blank. Please help me

[tinwhistle]

What?? You'll have to give us a whole lot more information than that...

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[nessa98338]

Oh sorry I'm new to this site. Windows 10, with a Pixma MP495 printer. Installed a new blank ink cartridge and now it's printing blank pages. The color ink is still halfway full. Thank you

[jrhoffman75]

I'm assuming you mean new black ink and nothing prints - blank page?

Did you try running nozzle check and head cleaning?

[nessa98338]

How do I do this?

[jrhoffman75]

You can download on-screen manual here. 

http://files.canon-europe.com/files/soft39530/Manual/Canon%20MP495_499%20EN.pdf

was printer working OK before you replaced cartridge?

[nessa98338]

Thank you. Yes it was working perfectly fine before I put in a new black ink cartridge.

[nessa98338]

How funny it was because my Adobe subscription expired so it was printing bank documents. My printer is printing perfectly fine on everything else. Thanks for your help! That manual will defintely come in handy on setting up my wireless printing now.

[jrhoffman75]

Maybe remove the cartridge and wipe the contacts with a clean cloth. Then run nozzle check and cleaning per manual.