Showing results for 
Show  only  | Search instead for 
Did you mean: 

MP Navigator not working


I have a Pixma MG5220.  I am running Windows 8.1, 64-bit.  The printer works fine, no prolems.  However, I just installed MP Navigator 4.0.  I had no problems with the installation, but when I try to actually run it, I get this error message:



Cannot start the MP Navigator EX. Check the following points.


1. The supported model of this software is as follows.  Check your product model is listed.




When your product model is not listed, install correspondent MP Navigator or MP Navigator EX.


2. MP dirver/scanner drive which supports your product model is installed.


3. Your product model is connected to PC properly and the power is ON, if there is a power supply.


4. Reconnect the USB cable when connected with USB.



#1 is obiviously not the problem.  I don't think #2 could be, if the printer works???  #3 is not the problem, nor is #4 (wireless connection).


Any ideas???  I'd really love to be able to scan.






Product Expert
Product Expert



Since the printer is being used wirelessly, the IJ Network Scan Utility will have to be running in order to access the scanner on the network.  Please try the following to see if we can resolve your issue:


1. On your keyboard, press the 'Windows' key. This is usually on the lower left corner.

2. Begin typing Canon IJ Network.

3. Go to Canon IJ Network Scan Utility.

4. Open the Canon IJ Network Scan Utility.


Once this has been done, a small scanner icon should appear near your clock on the bottom corner of the screen.


Next, follow these steps:


1. Open the MP Navigator on your Desktop or the Canon Utilities listing of the Start Menu.

2. Click Preferences.

3. In the Product dropdown menu, select the Network version of the printer.

4. Click OK.


Once this has been done, try scanning from the MP Navigator to test the connection.


If additional assistance is needed, find more help at Contact Us.



Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5