Hi Mike4,
Most errors also have an alphanumeric support code. If you tap the printer screen, it should wake up and display the support code in red across the top and may also include basic instructions for clearing the error.
If the screen does not wake up, turn the printer off and unplug it for 1-2 minutes. When you plug it back in and turn it on, the error should be displayed.
If you are still unable to clear the error, please reply with the support code for additional assistance.
BillS
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