03-05-2020 11:30 PM
MG7120 printer power light comes on along with a yellow/orange triangle light but the screen is blank and will not show a trouble code. Unpluged the power cord and waited two minutes and still nothing. Unpluged it again and waited two hours and tried it again and still nothing. Does anyone know how to get it back into operation?
molecreature
Solved! Go to Solution.
03-06-2020 03:51 PM
Hi molecreature.
If the printer's LCD isn't coming on, even after leaving it unplugged for 2 hours to drain the electricity, then the printer will need to be replaced.
I can offer the Canon Upgrade Program. The Canon Upgrade Program provides a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., and comes with free ground shipping.
If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002. You will need to have the printer's serial number for this call; the serial number may be found on the back of or inside the front of the printer. Please keep in mind, you are under no obligation to take advantage of this offer immediately to gain the information.
03-05-2020 11:55 PM
Greetings,
What is the history on this printer? When did it last work?
Has their been some kind of event that has precipitated this behavior?
What's changed?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
03-06-2020 03:51 PM
Hi molecreature.
If the printer's LCD isn't coming on, even after leaving it unplugged for 2 hours to drain the electricity, then the printer will need to be replaced.
I can offer the Canon Upgrade Program. The Canon Upgrade Program provides a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., and comes with free ground shipping.
If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002. You will need to have the printer's serial number for this call; the serial number may be found on the back of or inside the front of the printer. Please keep in mind, you are under no obligation to take advantage of this offer immediately to gain the information.
03-06-2020 06:12 PM
That's what i figured. Just wanted to sure. Thank you for your help.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.