MG7120 not printing black

[Sofdata]

My MG7120 will print the test page perfectly. But when I print from my computer or try to make a copy it will not print black just color. I have cleaned and installed new cartridges. I have also done the reset on the printer.

[Michael]

Hello,

If the issue persists after cleanings or deep cleanings have been done, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[cschwiger]

This would be helpful if support via phone or chat was available 24/7.  Since it is not and support is only available 8a-8p Monday through Friday, could you please provide 2 or 3 other scenarios to try?