01-22-2017 11:26 AM
I have an MG6820 that is just a couple of months old.
It scans and prints fine
It will not copy. I get 2110 error code telling me the paper in the cassette doesn't match the paper registered with the printer. I've got plain ole 8 x 10 paper in the cassette and that is what is registered.
Help!
Thanks!
01-22-2017 11:48 AM
Hi dianeinny,
Please follow the steps outlined in the link below to clear the 2110 error:
http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG6800%20series/EN/ERR/2110.html
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
01-22-2017 11:50 AM
Hi dianeinny,
Please follow the steps outlined in the link below to clear the 2110 error:
If you continue to have difficulties, please contact our support group using the following link:
01-22-2017 12:06 PM
I had no trouble clearing the 2110 error code.
I also, for lack of anything else, turned off the printer and unplugged it.
Still same problem.
I will now use the other link you gave me and contact Canon directly
Thanks for the try
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.